Support
Questions about installing, licences or buying for your organisation: we answer every email.
Support
Write to [email protected]. Say which version you run (Help ▸ About) and, for a problem, what you did and what you saw, with the container's log if you can (docker compose logs housegrc). Never send us your database, its key or your evidence: we do not need them.
Lost your licence key? Email it to yourself below, or write from the address you bought with, or include Paddle's receipt, and we will send it again.
Sales
Quotes, purchase orders, more than 50 users, Enterprise, a hosted option, older versions, or a security questionnaire: [email protected], with what you need.
Invoices and payments
Invoices, receipts, payment questions and refund requests: [email protected]. Include Paddle's receipt or the invoice number. Paddle.com, our reseller and merchant of record, handles payments, issues receipts and invoices, and makes refunds: you can also ask it directly at paddle.net. See the refund policy.
Email me my licence key
Enter the address you bought HouseGRC with and we will email every licence bought with it there.
Common questions
The sign-in page does not appear yet
On its first start, and after an upgrade, HouseGRC prepares its database and catalogues before it answers, usually in under a minute. Follow it with docker compose logs -f housegrc; the sign-in page appears when it reports that it is ready.
Browsers warn about the certificate
The example setup uses a certificate from its own internal authority. Put HouseGRC behind your organisation's reverse proxy or give the proxy a certificate for its name; see Installing with Docker.
The AI assistant does not answer
Check Settings ▸ AI: the provider, the model name and the API key, then use Test connection. The message says what the provider answered. AI features are optional; everything else works without them.
Moving to a new server
Stop HouseGRC, copy its data, evidence and key volumes (or restore a backup) on the new server, start it there, and the same licence key applies. See Upgrades and backups.
We reached the user limit
Deactivate accounts that are no longer needed, or move to a larger plan: ask us.